How we work… Together

We take great pride in the level of professionalism and care we bring to our projects. The following principles guide our relationships with our clients:

Client Relations
We understand the level of commitment our clients make when engaging in a construction project. In return, our clients can expect from us the commitment of time and energy needed to create trust and confidence while fully developing and clarifying the details of a project.

All contracts specify the responsibilities of the contractor, the exact materials to be used and the cost breakdown associated with each phase. Determining these factors in advance lessens the cost to the customer in terms of finances and frustration.

Change orders are a common component of construction projects both large and small. We easily accommodate these modifications should a client change their mind about materials or design details during any phase of construction.

Quality Workmanship
Quality workmanship is the cornerstone of our customers’ satisfaction. We ensure that our jobs are not only complete but done well. Quality, appropriate materials are found by researching manufacturers’ products and installation standards in order to determine the materials best suited for each job. Workers receive ongoing training through a company apprenticeship program, which cultivates pride and a desire for excellence in each worker.

Upfront Pricing
Upfront pricing lends to a customer's sense of clarity and confidence in the quality of the services we provide. The complete cost of the work is included in each project contract and the customer knows the total cost before the project has begun. There is no need to worry about unknowns.

Honesty, Thoroughness, and Integrity
Honesty and prompt communication with the customer regarding daily operations are critical elements in the completion of any project. We believe in being thorough throughout the entire project to accomplish the job to our customer's satisfaction. We stand behind our work and warranty every project. We even go as far as to check on your project one year after completion. And we don’t mind coming out years later to make minor adjustments without charge. It’s important to us that our projects stand the test of time.

© Heartwood Design / Build · 707.822.3225 · Ca Lic #756038 site:accelerant